The January Board Meeting reported on the first two quarters of Fiscal Year 2012 - Executive Director Patricia Quinn characterized the service as "healthy & strong."

Overall Downeaster Customer Satisfaction

• Downeaster 92, Amtrak 85
• Downeaster Value for Price Paid 92, Amtrak 85
• Downeaster Overall Cafe Experience 85, Amtrak 78

December, 2011 Performance Statistic

December 2011 = 38,809 passengers, December 2010 = 40,906. The decline by 2,097 passengers was due in part to the NBA strike which eliminated Celtics travel

City Pair Ridership.

• Portland-Boston 32% of total
• Exeter-Boston 16% of total
• Durham-Boston 6% of total
• Wells-Boston 9% of total
• Saco-Boston 7% of total
• Dover-Boston 11% of total
• Haverhill-Boston 5% of total

Expansion

• Platform completion in Brunswick & Freeport scheduled for spring - outdoor construction to resume in March
• Brunswick Maintenance Facility to see specifications defined in coming months
• Expansion Contruction (excluding the Maintenance Facility) should be completed in time for late fall service

Other Items:

• Paul Eastwood, Amtrak Assistant Superintendent of Maine Services, has retired.