News Brief

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The NNEPRA Board heard an impressive report on FY2018, which came to an end on June 30th.

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FY2018Executive Director Patricia Quinn pointed out that FY2018 was the second strongest period in the Downeaster's history, missing setting a new record by just 5,000 riders. Ridership grew 7.75% over FY2017. There was also good news on ticket revenue. It came in at $10,245,061 - exceeding $10 million for the first time and the previous fiscal year by $1,624,943 or nearly 19%! 

Ontime performance continued to be a problem. So far this calendar year it has averaged 70%. NNEPRA, Amtrak and PanAM will be meeting soon to how best to address the problem.

The Downeaster's overall customer satisfaction continued to outpace Amtrak nationally, 90-83.